Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We process orders within 1-2 business days. Delivery times vary by location within South Africa, typically 3-7 business days.
Do you ship internationally?
Currently we focus on serving customers within South Africa. Please contact us for international shipping inquiries.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Returns & Refunds
What is your return policy?
We offer a 30-day money back guarantee on all products. If you're not completely satisfied, you can return your purchase within 30 days for a full refund. Please see our refund policies for further information.
How do I start a return?
Contact us through our Contact page with your order number. We'll provide return instructions and a return authorization.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your original payment method.
Products
Are your products suitable for all fitness levels?
Yes! Our faith-inspired fitness products are designed to support and encourage you at every stage of your wellness journey.
How do I choose the right size?
Each product page includes detailed sizing information. If you're between sizes or have questions, please contact us for personalized guidance.
What if an item is out of stock?
You can pre-order any items out of stock and using the "Pre-Order" button and following the prompts. Delivery times for pre order items range from 6 - 21 business days.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our encrypted checkout, powered by YOCO.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information.
Contact & Support
How can I contact customer service?
You can reach us through our Contact Us page. We typically respond within 24 - 48 hours during business days.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel an order. We'll do our best to accommodate your request if the order hasn't shipped yet.